How Do I Make My Physio Payments For My Telehealth Physio Appointment?

Welcome to EmbdyHealth Physiotherapy, where we specialise in providing physiotherapy services through telehealth. Our approach is backed by the latest research, showing that you can achieve excellent results without the overhead costs associated with traditional physical practices. By operating remotely, we’re able to offer our services at lower costs, passing on the savings to you. Best of all, you can receive top-notch physiotherapy from the comfort of your own home!

When scheduling an appointment with one of our physiotherapists, you’ll be required to pay upfront before the appointment begins. We offer two types of appointments: “Initial Consultation – Telehealth” for new patients or new injuries, and “Follow-up – Telehealth” for returning patients or existing injuries. It’s crucial to book the correct appointment type to ensure that your physiotherapist has enough time to conduct a thorough assessment. This also helps mitigate any potential internet connectivity issues. Rest assured, if your appointment is disrupted due to technical difficulties, you’ll receive a full refund.

Do I Need to Pay if I Have an Enhanced Primary Care (EPC) Referral for 5 Physiotherapy Visits?

If you have an Enhanced Primary Care (EPC) plan from your GP, you won’t need to pay for your first five visits. When booking your first appointment, choose “EPC/Medicare Initial – Telehealth.” If it’s not your first visit and you’re seeing an EmbdyHealth physio for the same issue again, select “EPC/Medicare Follow Up – Telehealth.” These appointments are government-subsidized, so there’s no upfront payment or additional charges.

If you have an EPC referral, you’ll need to upload the forms to your client portal. Your physiotherapist will input the details from these forms to ensure the government subsidy is applied. If you’re having trouble uploading the forms, feel free to talk to your physiotherapist for assistance or email the forms directly to them.

Can I use my Private Health Insurance?

Yes, you can use your private health insurance for telehealth physiotherapy. After your telehealth session, your physiotherapist will send you an invoice. You can then submit this invoice through your insurer’s website or app to claim your rebate. However, it’s important to check if your insurer covers telehealth physiotherapy, as some may not provide rebates for this service. For a list of insurers that do or do not offer rebates for telehealth, you can refer to our blog post

What happens if I can’t make my appointment? Will I get a refund?

We understand that sometimes life gets in the way and you are unable to make your appointment. For the majority of cases you will receive a full refund of the price of your visit. In cases where you cancel within 24hrs of your appointment EmbdyHealth Physiotherapy does reserve the right to charge a late cancellation fee, however, this decision is made by your physiotherapist.

What if I’m unhappy with my physiotherapy appointment?

Here at EmbdyHealth we know that you’re going to love your physiotherapy. If you don’t see any improvement after 3 sessions you get your money back. That is our guarantee to you that you will have a great time at EmbdyHealth Physiotherapy.

Book in a session today.

At EmbdyHealth Physiotherapy we offer Exceptional Physiotherapy, Unmatched Affordability, All from your Home.